So it’s been some time since I updated here, I ran into an issue with upgrading to Plesk 12, and it took quite a bit of research so I thought I would record how I fixed it.

The issue:

I merrily upgraded to Plesk 12.0.16 – on my VPS Linux (Ubuntu 10.04.4 LTS), no errors generated. When I came back to it I was unable to reach the plesk panel, though all my sites where ticking along nicely.

The errors where:

http://

Screen Shot 2014-07-28 at 10.25.11

 

https://

Screen Shot 2014-07-28 at 08.46.58

 

Obviously not ideal. After much googling and help from support I came upon this article:

 http://kb.parallels.com/en/121714

Basically just follow the steps here, but first back up your VPS from Virtuzzo.:

 

  1. Add the following line to the /etc/fstab:
    shm   /dev/shm    tmpfs   defaults    0    0
    

    So the /etc/fstab looks like:

    # cat /etc/fstab
    proc  /proc       proc    defaults    0    0
    none  /dev/pts    devpts  rw          0    0
    shm   /dev/shm    tmpfs   defaults    0    0
    

    Mount /dev/shm and run bootstrapper repair:

    # mount /dev/shm
    # /usr/local/psa/bootstrapper/pp12.0.18-bootstrapper/bootstrapper.sh repair
 Does this all seem like gibberish? This is all generated on the command line.
How do you access this?
These commands can be issued through SSH: http://www.webfusion.co.uk/support/answers/how-do-i-connect-using-ssh-putty-2378/ if you’re on a Mac – use Terminal
So – now don’t forget to restart the server:
  • service apache2 restart
  • service psa startall

And that’s it.